Whether you are a first-time visitor or returning to Pointsbet, this guide covers the essential features you need to know.
Prerequisites
- A valid email address that you can access.
- Age verification: you must be at least 18 years old (or the legal gambling age in your jurisdiction).
- A stable internet connection and a device (desktop, tablet, or smartphone).
- A supported payment method (credit/debit card, e‑wallet, or bank transfer).
- KYC documents ready: government-issued ID, proof of address, and sometimes a selfie for verification.
- Responsible gaming limits set: decide on deposit and time limits before you start playing.
Account Setup
- Navigate to the official website using the link provided.
- Locate the registration button (usually labelled “Join” or “Sign Up”).
- Enter your personal details: full name, date of birth, email, and home address. Use exactly the same details as on your ID.
- Create a secure password: at least 10 characters with uppercase, lowercase, numbers, and symbols.
- Confirm your email address by clicking the verification link sent to your inbox.
- Set up two-factor authentication (2FA) via an authenticator app for extra security.
- Complete your profile by adding your preferred payment method and setting responsible gaming limits.
Wagering Calculation
Understanding how wagers are calculated helps you make informed decisions. For example, consider a two‑leg parlay where you stake $50 on Team A to win at odds 1.80 and Team B to win at odds 2.20.
The combined odds are 1.80 × 2.20 = 3.96. The potential payout is $50 × 3.96 = $198. Your profit would be $198 − $50 = $148 if both legs win.
To calculate the implied probability: (1 / 1.80) + (1 / 2.20) = 0.5556 + 0.4545 = 1.0101 (101.01%). This shows the bookmaker’s margin is roughly 1%.
For a single bet with odds 1.50 and a $100 stake, the expected value can be estimated if you believe the true probability is 70%. Payout = $100 × 1.50 = $150; EV = (0.70 × $150) − $100 = $105 − $100 = $5. A positive EV indicates a potentially profitable bet over the long term.
Banking & Payments
| Method | Type | Deposit Time | Withdrawal Time | Minimum Amount | Fee |
|---|---|---|---|---|---|
| Visa/Mastercard | Credit/Debit | Instant | 2–5 business days | $10 | None |
| Skrill | E‑wallet | Instant | Up to 24 hours | $10 | None |
| Neteller | E‑wallet | Instant | Up to 24 hours | $10 | None |
| Bank Transfer | Direct | 1–3 business days | 3–7 business days | $20 | May apply |
| Cryptocurrency (Bitcoin) | Digital | Up to 30 minutes | Up to 2 hours | $20 equivalent | Network fee only |
Is It Safe?
The platform uses 128‑bit SSL encryption to protect all data transmitted between your device and its servers. It holds a license from a recognized international jurisdiction, which subjects it to regular audits and compliance checks.
Important: If the license is issued by Curacao, winnings may be subject to local income tax in your country of residence, unlike licenses from Malta or the UK. Always check your local tax regulations.
Additional security measures include mandatory 2FA, strict KYC protocols, and a commitment to responsible gambling with self‑exclusion tools and deposit limits.
Support Guide
Here are five common scenarios and how to resolve them:
- Forgot password: Click “Forgot Password” on the login page, enter your registered email, and follow the reset link. If you don’t receive the email, check spam and add the support address to your safe senders list.
- Account locked due to multiple failed login attempts: Wait 30 minutes or contact support to unlock it immediately. Provide your username and last successful login date.
- Bonus not credited after deposit: Ensure you entered the bonus code (if required) and that the deposit meets the minimum amount. If still missing, open a live chat ticket and attach a screenshot of your deposit confirmation.
- Withdrawal pending for more than 24 hours: Check that all documents have been verified. If yes, contact support with your transaction ID. Escalate to a manager if not resolved within 72 hours.
- Technical glitch during live betting: Clear cache, disable browser extensions, and restart your device. Use the mobile‑optimised website or progressive web app (PWA) as an alternative.
Players Ask
How do I reset my password?
On the login page, click the “Forgot Password” link. Enter your registered email and you will receive a reset link within minutes. The link expires after one hour.
What is the minimum withdrawal amount?
Withdrawals typically start at $10 for e‑wallets and $20 for bank transfers. Check the banking section for your specific method.
Is there a mobile app?
The platform offers a progressive web app (PWA) that you can add to your home screen from your mobile browser. It provides near‑native performance without requiring Google Play or the Apple App Store.
How long does account verification take?
KYC document review usually completes within 24–48 hours. Upload clear, colour copies and ensure the details match your account exactly to avoid delays.
Can I change my currency after registration?
No, the account currency is selected during registration and cannot be changed later. Choose the currency that matches your location or preferred payment method.
What happens if I don’t use my account for a long time?
Inactive accounts may be charged a monthly fee after 12 months of no activity. Log in at least once every few months to keep the account active and avoid fees.
Are live bets settled instantly?
Most live bets are settled within seconds of the event concluding, but some sports may take up to a few minutes if the result is being verified by the provider.
How do I set deposit limits?
Go to “My Account” → “Responsible Gambling”. You can set daily, weekly, or monthly deposit caps. Changes take effect immediately but can only be reduced without a cooling‑off period.
Worth Knowing: Handling a Delayed Withdrawal
If your withdrawal is delayed beyond the expected timeframe, follow these steps:
- Check your account status: Go to the “Transactions” history. Look for the withdrawal status (e.g., “Pending”, “Processing”, “Completed”).
- Verify documents: Ensure all KYC documents have been approved. If any are missing, upload them immediately.
- Contact support: Use live chat or email. Provide your username, withdrawal amount, and transaction ID. Request a specific timeline.
- Escalate if needed: If support does not resolve the issue within 48 hours, ask to speak to a manager or file a complaint via the licensing authority.
- Standard timeframes: E‑wallets should be completed within 24 hours, cards 2–5 business days, and bank transfers up to 7 business days. If you exceed these, follow the steps above.
After covering prerequisites, setup, wagering math, banking options, safety, support, and common questions, you are now equipped to use the platform confidently. Always gamble responsibly and stay within your limits.
